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Client Management

When a Client Leaves a Bad Review (How to Respond Without Making It Worse)

When a client leaves a bad review, the worst moves are a fast, angry public reply or pretending it is not there. Pause, check what is true, talk to the client privately, then post a short, calm public reply written for future clients. Here is the Reply for the Reader method: what to do in the first day, how to word the public reply, when to ask for a review to be removed, and how to keep the next one from happening.

October 22, 2026 8 min readDuncan RogoffDuncan Rogoff
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